get win Privacy Policy — How Your Personal Data Is Collected, Used, and Protected

When you register an account on get win, we collect the personal details you provide during the sign-up process, including your name, date of birth, email address, and contact number. We also collect information about how you use the platform, such as the pages you visit, the games you play, and the transactions you make, in order to keep your account running smoothly and securely. Device and browser information — including your IP address, operating system, and session data — is gathered automatically each time you access the platform from your mobile or desktop browser in the Philippines. Payment-related information, such as your chosen payment method and transaction reference numbers, is recorded to process deposits and withdrawals accurately and to comply with financial record-keeping requirements. We do not store full card numbers or sensitive payment credentials directly on our servers; these are handled by our payment processing partners under their own security standards. Any documents you submit for identity verification, such as a government-issued ID, are collected solely for the purpose of confirming your eligibility to use the platform. You can review what data is held on your account at any time by contacting our support team at the email address listed in the footer of this page.

The personal data we collect is used primarily to create and manage your account, process your transactions, and deliver the sports betting, slots, and live casino entertainment that get win offers to players across the Philippines. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and we will only send promotional communications if you have opted in to receive them. Your usage data helps us understand how the platform is being used so we can improve navigation, fix issues, and make the mobile experience more responsive for Filipino players. Identity and age verification data is used to confirm that you meet the eligibility requirements to use the platform, in line with applicable Philippine regulations. We may use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify you individually. We do not sell your personal information to third parties, and we do not use your data for targeted advertising on external platforms. If the purpose for which your data was collected changes materially, we will notify you and, where required, seek your consent before proceeding.

get win does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification services, and technical infrastructure providers — but these partners are contractually required to handle your data securely and only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines if we are legally obligated to do so. If get win undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent. Any third-party service providers we work with are carefully vetted to ensure they maintain appropriate data protection standards. If you have concerns about how a specific third party handles your data, you are welcome to raise this through the contact details provided in the footer.

We take the security of your personal data seriously and apply a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your browser and the get win platform is encrypted using industry-standard protocols, ensuring that your login credentials and transaction details cannot be intercepted in transit. Account passwords are stored using secure hashing methods and are never held in plain text on our systems. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their role, and all such access is logged and monitored. We conduct regular security reviews to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with applicable data protection law. While we work hard to protect your data, we also encourage you to use a strong, unique password for your account and to log out after each session, especially when using a shared device.

We retain your personal data for as long as your account remains active and for a reasonable period afterwards, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically kept for a minimum period required by applicable financial and gaming regulations, even after an account has been closed. Data that is no longer needed for any legitimate purpose is securely deleted or anonymised so that it can no longer be linked back to you. If you request the deletion of your account, we will process that request promptly and remove your personal data from our active systems, subject to any retention obligations that apply. Backup copies of data may persist for a short additional period as part of our standard disaster recovery processes, but these are not accessible for operational use. We periodically review the data we hold to ensure that we are not retaining information beyond what is necessary. If you have questions about how long a specific type of data is kept, you can contact us at the email address shown in the footer of this page.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the purpose of this Privacy Policy. You may request access to the personal data we hold about you, and you may ask us to correct any information that is inaccurate or incomplete. You have the right to object to the processing of your data in certain circumstances, and you may request that we restrict or stop processing your data where there is no longer a legitimate basis for doing so. If you believe that your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us using the email address provided in the footer of this page, and we will respond within the timeframe required by applicable law. For more information about how your account data interacts with your gaming activity, the FAQ page covers many common questions in plain Philippine English.